Yes. As part of our quality controls we require a responsible person over 18 to be present to authorise any necessary works and receive a demonstration and instruction following the repair.

Style Spas Engineers do stock a full line of parts that are interchangeable between brands. In the event a part is not in stock, the normal turn around time is 48-72 hours.

Hot Tub Repair does warranty any work performed by our service technicians for one year. Parts manufacturer specifies parts warranties.

Not Always. When it comes to freeze damage every spa is different. Some spas will crack in one spot and in that case yes, the leak will be fixed after the damage evaluation is complete but other spas may sustain several damaged pipes and fittings that can sometimes go un-noticed until the spa is able to hold water up to the damaged section of piping. In some cases, it has taken 2 or 3 visits to repair all of the damages properly and back to factory specs. All freeze damage repairs are warrantied for the life of the spa as long as the spa is not moved or relocated from the spot that it is in when repairs are made.

No. Style Spas will never take your spa off of your property to make repairs. All repairs will be made on site as close to the current location as possible. In some cases the spa will have to be moved a couple feet so our service technicians can gain access to all sides of the spa and safely make all the necessary repairs.